Terms & Conditions pro2 – Terms of Use for Malaysia's Online Casino Platform

Welcome to pro2 – an online casino platform operated under the domain pro2.my, designed exclusively for players in Malaysia. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and pro2 ("we", "platform", or "pro2").

These terms govern your use of pro2.my, including all services, products, games, features, content, and functionality provided through this platform. This includes, but is not limited to, all slots games, Live Casino, video poker, table games, bonus systems, VIP programmes, and all customer support services offered by pro2.

By accessing, registering, logging in to, or using any part of the pro2 platform in any way, you are deemed to have read and fully agreed to all of these Terms & Conditions as well as Privacy Policy and policy Responsible Gaming which also forms part of this agreement.

Pro2 reserves the right to amend, update, or replace these Terms at any time. Changes take effect upon being published on this website. Your continued use of the pro2 platform following any published changes constitutes your acceptance of the updated terms.

To use the pro2 platform and register as a member, you must meet all of the following eligibility requirements without exception:

• You at least 18 years of age at the time of registration. pro2 takes the protection of minors seriously and will take firm action against any underage registrations.
• You are an individual acting on your own behalf and not on behalf of any third party.
• You have full legal capacity to enter into a binding agreement under Malaysian law.
• You are not currently engaged in problem gambling or have been diagnosed with a gambling disorder by a qualified health professional.
• The funds you use to deposit into your pro2 account are your own, lawfully obtained, and are not proceeds of any illegal activity.
• You are not currently barred from using pro2's services for any prior reason, including any previous account closure due to a breach of terms.

Pro2 reserves the right to decline any individual's registration without providing a reason, and to request proof of eligibility at any point during the account verification process.

Every player are permitted to hold only one (1) active pro2 account. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or devices — constitute a breach of these terms and may result in the closure of all associated accounts without compensation.

You are fully responsible for:

• Providing registration information that is accurate, complete and up to date. Providing false or misleading information is a serious breach that may result in immediate account closure.
• Keep your account password confidential. Do not share it with anyone, including family members.
• All activity that occurs within your account, whether carried out by you or by any other party who gains access to it.
• Notify pro2 immediately via email at [email protected] if you suspect your account has been accessed without authorisation.

Pro2 reserves the right to verify a player's identity at any time, particularly during the first withdrawal or when suspicious account activity is detected. Players may be asked to submit identity verification documents such as a Malaysian identity card or passport.

All financial transactions on the platform pro2 operated in Malaysian Ringgit (RM). Accepted deposit and withdrawal methods are:

• FPX (Internet Banking) – Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect and other participating FPX banks.
• DuitNow – instant transfers using a bank account number or mobile phone number.
• Touch 'n Go eWallet – deposit via the TNG app using your loaded balance.
• GrabPay — using your GrabPay balance within your Grab account.
• Boost – Boost, a recognised Malaysian digital wallet.
• ShopeePay – your ShopeePay balance within your Shopee account.

Deposit: The minimum deposit amount is RM10 per transaction. There is no maximum deposit limit for standard accounts, though specific limits may apply based on VIP tier or account verification requirements. Funds typically appear in your account within seconds of a successful deposit.

Withdrawal: pro2 is committed to processing all valid withdrawal requests in under 10 minutes on business days. Withdrawals will be reviewed to confirm that all bonus wagering requirements (if applicable) have been met before processing. pro2 reserves the right to request identity verification before processing withdrawals that exceed a specified limit.

Funds must belong to you personally: pro2 does not accept third-party funds. All deposits must be made from an account or e-wallet registered in the same name as the pro2 account holder. Withdrawals will likewise only be processed to the same account or e-wallet used for the original deposit.

Pro2 offers a variety of bonuses and promotions to both new and existing members from time to time. All bonuses are subject to specific terms and conditions stated alongside each promotional offer. The general conditions applicable to all pro2 bonuses are as follows:

• All bonuses carry wagering requirement that must be fully met before any withdrawal from a bonus balance is permitted. Specific wagering requirements are stated on each promotion's page.
• Bonuses may only be used once per player unless otherwise stated. Attempting to claim the same bonus more than once through multiple accounts constitutes fraud and will result in account closure.
• Pro2 reserves the right to void any bonus at any time if there is evidence of abuse, fraud, or a breach of the bonus terms.
• Bonuses cannot be directly converted to cash or transferred to another player.
• Bonus expiry: All bonuses have a stated validity period. Any bonus not used within the specified timeframe will expire and cannot be reinstated.

The pro2 VIP Programme rewards you based on your level of play. Every Ringgit wagered on eligible games earns VIP points that advance you through Silver, Gold, Platinum and Diamond Elite tiers. Full VIP programme terms are available in your account section once logged in.

All games available on the platform pro2 — including video slots, Live Casino, video poker, and table games — are operated using a Random Number Generator (RNG) system verified by an accredited independent auditing body. This ensures that every game outcome is entirely random and cannot be manipulated by any party, including pro2 itself.

• Game outcomes are final: Once a round or hand has concluded and the result is displayed, it is final and cannot be disputed unless there is clear, verifiable evidence of a technical failure.
• Technical failure: In the event of a technical disruption during gameplay, any bets placed at the time of the disruption will be returned to the player's account balance. pro2 will not pay out winnings generated as a result of a technical disruption.
• Bet limit: Every game has a set minimum and maximum bet limit. Players must comply with the applicable limits for each game.
• Use of software or assisted tools: The use of any automated bots, cheat software, third-party assistance tools, or any other automated methods for gameplay is strictly prohibited.

Use of the platform pro2 is subject to strict conduct standards. The following activities are strictly prohibited and may result in account suspension or closure, forfeiture of balances, and appropriate legal action:

• Registering more than one pro2 account for the purpose of claiming bonuses or circumventing imposed restrictions.
• Providing false or misleading information during registration or the identity verification process.
• Money laundering — using the pro2 platform to conceal or transfer funds obtained through illegal means.
• Colluding with other players to manipulate the outcome of live casino or table games.
• Exploiting any bugs or technical vulnerabilities within the platform — players who discover such vulnerabilities are encouraged to report them to our support team.
• Threats, abuse, or inappropriate communications directed at support staff or other players.
• Initiating a chargeback on a deposit that has already been used for gameplay.

Pro2 employs a sophisticated monitoring system to detect suspicious activity patterns and reserves the right to take preventive action — including temporary account suspension for further investigation — without prior notice.

Pro2 reserves the right to suspend or close any player's account at any time if there is reasonable cause, including but not limited to a breach of any of these Terms & Conditions, suspected fraudulent activity, or legal compliance requirements.

Players may also close their account at any time by contacting the pro2 support team via email or live chat. Any remaining real-money balance in the account (excluding bonus balances that have not met wagering requirements) will be returned to the player via the original deposit method within a reasonable timeframe.

In the event of account closure due to a breach of terms, pro2 reserves the right to withhold all balances, including winnings accumulated during the period of the breach, and to report the matter to the relevant authorities where necessary.

Pro2 respects your privacy and is committed to protecting your personal data in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010. All data you provide to pro2 during registration, identity verification, and platform use is protected with 256-bit SSL encryption.

The types of data we collect include your name, email address, phone number, device information, and financial transaction details. This data is used for account management, payment processing, legal compliance, and the improvement of our services.

Pro2 does not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Your data may be shared with payment service providers (such as FPX or DuitNow processors) solely to facilitate the processing of financial transactions.

For full details on how we handle your personal data, please read Privacy Policy which form part of this agreement.

Platform pro2 provided "as is" without any express or implied warranties. To the extent permitted by Malaysian law, pro2 shall not be liable for:

• Any financial losses incurred while playing on the platform, including losses resulting from game outcomes that were not in the player's favour.
• Service disruptions caused by factors beyond pro2's control, including internet outages, power supply failures, or cyberattacks.
• Actions by third parties who gain access to a player's account due to the player's negligence in safeguarding their password.
• Delays in transaction processing caused by third-party payment service providers.

In cases where pro2's liability cannot be fully excluded, the maximum compensation claimable from pro2 is limited to the total amount you deposited into your account in the 30 days prior to the incident giving rise to the claim.

Pro2 is deeply committed to the principles of responsible gaming. We recognise that for some individuals, gambling can become a serious issue affecting their personal, family, and financial well-being. To help players stay in control, we provide the following tools and resources:

• Self-Deposit Limit: Players can set daily, weekly or monthly deposit limits directly through their account settings. Once a limit is reached, our system automatically blocks further deposits for the period you have selected.
• Self-Imposed Loss Limits: Set the maximum loss amount you are comfortable with over a given period. Once the limit is reached, you will be unable to continue playing until that period expires.
• Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, 30 days or longer whenever you feel you need a break from gaming.
• Permanent Self-Exclusion: If you wish to stop playing permanently, you may request a full account closure. Accounts closed on this basis will not be reopened.

If you or someone you know is experiencing gambling-related issues, please contact our support team pro2 or seek professional help. Remember: gaming should be a form of entertainment, not a source of stress. Read more on the Responsible Gaming us.

Pro2 reserves the right to amend, update, add to or remove any part of these Terms & Conditions at any time without prior notice to players. All amendments take effect immediately upon publication of the updated version on this page.

It is your responsibility as a player to review this Terms & Conditions page periodically to ensure you are always aware of the latest version. The date of the most recent update is indicated at the top of this page.

Continued use of the platform pro2 following the publication of any amendment signifies your full acceptance of the updated terms. If you do not agree with any amendment, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or feedback regarding the Terms & Conditions pro2 our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the pro2 platform. Response time is typically under 3 minutes.
• Email: [email protected] — responses within 2–4 hours on business days. Best suited for enquiries that require detailed explanation or document attachments.

All communications with the pro2 support team are conducted in Bahasa Malaysia, ensuring every Malaysian player receives clear, straightforward assistance without any language barrier. Our locally fluent team, well-versed in the Malaysian context, is ready to help you at any time.